How to raise a Complaint
What to do should you have an insurance complaint ? Please follow the steps below:
- Visit our website to register a complaint: click here.
- Email to: complaints.bh@livainsurance.com
- Call Centre Toll-free: 8000 1772
- Visit our office at Showroom 7, Ground Floor, United Tower, Building 316, Road 4609, Block 346, Bahrain Bay, Manama Sea Front, Kingdom of Bahrain.
What happens next?
After you get in touch:
We will acknowledge your complaint within 24 hours
We aim to provide a written response to the complaint, following assessment and investigation within five (5) working days from the date of receipt of complaint. You will receive a final response letter/email from us to conclude the complaint. If our investigation requires more time to be completed, we will contact you and keep you updated throughout the process.
If our response is unsatisfactory in your opinion, please submit the filled complaint form https://www.cbb.gov.bh/consumer-information/#complaint through the CBB Website with the insurance company's written response (or) email to complaint@cbb.gov.bh (or) by hand to the Central Bank of Bahrain building at the following address.
Consumer Protection Office Building 96, Road 1702 Block 317, Diplomatic Area Manama, Kingdom of Bahrain
Thank you for your Feedback
We value your feedback and at the heart of our brand, we remain dedicated to treating our customers as individuals and always giving the best possible service. We apologize and aim to do everything possible to make things right.
We promise to:
- Fully investigate your complaint
- Keep you informed of progress
- Do everything possible to resolve your complaint
- Learn from our mistakes
- Use the information from your complaint to pro-actively improve our service in the future